We do everything we can to make sure our customers get the best possible service, however, we sometimes do not get it right. If this happens we encourage you to tell us about your complaint so that we can resolve the issue with you.
Making a complaint
Making a complaint is easy. We want to hear from you so we can fix any issues. We will listen to your complaint and if you are OK for us to get in contact with you, we will make sure you are updated with how your complaint was handled.
You can call us on 01727 857600, email us direct on firstname.lastname@example.org or write to us (our address is on our contact page or use the form on this page. You can omit your contact details if you'd rather remain anonymous but this will mean we won't be able to hear your feedback after finding a solution to your issue.
How long does the process take?
It depends on what the issue is but we try to fix everything immediately, although understandably it may take a little longer to fix more complex issues. If you provide us your contact details, we'll keep you informed each step of the way so you'll never feel like you've been forgotten or ignored.
When we do something right, we'd love to know! If you have had a great experience with us, then please fill in the form and let us know so we can pass on the feedback.