As well as a sizeable corporate operation the charity operates numerous support and residential centres and more than 600 retail outlets.
The client was concerned as to the thoroughness of the tender being conducted by their existing consultancy. Limited number of offers were being presented at the time of contract renewal. They also wanted to explore the cost impact of opting for Green Energy, thus enhancing their Corporate Responsibility image.
Bill validation was being done internally which was extremely onerous and time consuming due to the mixture of quarterly and monthly billing on the existing accounts. Validation was being completed at a very low level. The charity was significantly increasing the number of shops/donation centres and needed a reliable process for installation of meters and adding new sites to existing portfolio.